Shipping policy

Estimated Delivery Times

In stock items are dispatched the next business day and are typically delivered in:

  • Melbourne Metro | 1-2 Business Days
  • Sydney Metro | 2 to 3 Business Days
  • Brisbane Metro | 3 to 4 Business Days
  • Adelaide Metro | 2 to 3 Business Days
  • Perth | 3 to 5 Business Days
  • Regional Victoria 3 to 4 Business Days
  • Regional NSW 3 to 4 Business Days

For all areas outside of these locations, please allow 5-8 business days

 

Delivery Terms

We ship our products Australia wide, with free delivery to East Coast metro areas. Free delivery areas include suburban Melbourne, Geelong, Sydney, Adelaide, Brisbane, Gold Coast, Canberra and Newcastle. Shipping includes insurance for products that are lost or damaged in transit.

In stock items are usually dispatched the next business day and deliveries are made Monday-Friday during normal business hours. Next available date on out of stock items is subject to change and stock information is updated daily.

Our couriers offer a door-to-door service and cannot provide a precise time of the day for delivery. Please ensure someone is available at your nominated delivery address to sign for your items and receive the delivery. If you’re not available to accept goods on the day of delivery, your order will be left unattended in a safe place or may be returned to a collection point and delivery will be deemed to have been made, ending shipping insurance coverage and neither Mayfield Lighting nor our couriers can be held liable for any loss, theft or damage to your item.

 

Time Frames for Shades

Productions lead times for standard size 2-3 weeks and custom made lamp shades are typically 4-5 weeks

 

Pick Up

In stock and made to order products are available for collection on rare occasions from our Truganina warehouse by prior arrangement during warehouse hours.

Warehouse Address:
Arlec Warehouse
17A Andretti Ct,
Truganina VIC 3029

 

Order Tracking

Once your order has been shipped, you will receive an email with your tracking details.